With CXBOX Hub, businesses can send personalized broadcasts with multi-content types, such as text, images, files, or carousels, across various communication channels simultaneously. Whether it’s WhatsApp, Messenger, Line, or other platforms, CXBOX Hub ensures your message reaches your audience effectively. By targeting specific user segments and tailoring your campaigns, you can maximize engagement and build stronger relationships with your customers.
Features
CXBOX Hub centralizes customer data from multiple communication channels, enabling businesses to segment users based on demographics, interaction history, and preferences. This allows for targeted communication and personalized messaging, leading to increased engagement.
CXBOX Hub centralizes customer data from multiple communication channels, enabling businesses to segment users based on demographics, interaction history, and preferences. This allows for targeted communication and personalized messaging, leading to increased engagement.
CXBOX Hub’s intuitive campaign creation tools simplify the design of impactful campaigns. Businesses can craft messages using diverse content types, including text, images, files, and carousels, and schedule or instantly send campaigns. CXBOX Hub ensures campaigns are timely and effective, whether for promotional offers or service updates.
CXBOX Hub’s robust analytics provide businesses with detailed reports on metrics like total sends, reach, clicks, replies, and actions, enabling them to track progress, identify trends, optimize strategies, and make data-driven decisions to improve the performance of their campaigns and overall customer engagement.
CXBOX Hub’s robust analytics provide businesses with detailed reports on metrics like total sends, reach, clicks, replies, and actions, enabling them to track progress, identify trends, optimize strategies, and make data-driven decisions to improve the performance of their campaigns and overall customer engagement.
CXBOX Hub’s Switchboard functionality allows businesses to automate message routing between CXBOX and Zendesk. By using predefined keywords, customer inquiries are directed to the appropriate agent or chatbot, ensuring efficient and seamless customer support.
Pricing structures for CXBOX Hub may differ depending on the size of the business and the specific functions required.
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